Below is a simple explanation of how the Distance Selling Regulations operate.
We normally acknowledge receipt of your order by e-mail within three days of our receiving it and would anticipate being able to despatch your order within 24 hours of this acknowledgement.
It is highly unusual for orders to go astray in the post but, if this should occur, you should notify us immediately you become aware that something untoward has occurred and we will work with you to try to resolve the issue with Royal Mail. In the event of this being impossible, your rights under the DSR remain unaffected.
Distance Selling Regulations
Distance selling contracts are those which are concluded (you making your order and the retailer / e-tailer confirming your order) exclusively by “means of distance communication” . They cover websites, mail order catalogues and all advertising literature (whether addressed or junk mail) and broadcasts communicated via post, email, the internet, fax, TV or telephone (including pre-recorded messages). If you have physically met face to face at any point, or if it is with a shop which doesn’ t make a habit of selling in this way, you won’ t be covered and should look to Sale of Goods legislation instead.
Under the distance selling regulations, the goods must be delivered or the service carried out within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to fulfil their obligations within 30 days, they must inform you before the end of the 30 day deadline. They may offer you an alternative date for delivery, but you are under no obligation to accept and are quite within your rights to ask for a full refund.
Traders must provide you with specific information in regard to their obligations and your rights before you confirm your order. This is called pre-contractual (or prior) information and is dealt with in the next section, along with information about invoking your cooling off rights, returns, refunds and replacements.
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Use of shop.capitangames.com
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Disclaimers and Limitation of Liability
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If there is any conflict between these terms and specific terms appearing elsewhere on shop.capitangames.com (including local house rules) then the latter shall prevail.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales.